Privacy Policy

Who We Are

Alpha Med Lab Ltd provides private blood sample collection and blood testing services, including clinic appointments and home visits.

Where applicable, blood samples are sent to an external accredited laboratory for testing.

For questions regarding this Privacy Policy or how we use your personal information, please contact:

Alpha Med Lab Ltd
Email: info@alphamedlab.co.uk
Telephone: 07448 342115

Information We May Collect

Depending on the service you use, we may collect:

• Your name
• Date of birth
• Sex where relevant to the requested laboratory test
• Address, including a home-visit address where applicable
• Telephone number and email address
• Appointment and booking information
• Information about the blood tests or health packages requested
• Relevant health and medical information
• Information necessary for laboratory testing and interpretation
• Laboratory test results
• Communications and enquiries you send to us
• Payment and transaction information
• Information necessary to manage consent, complaints, quality and safety

We only seek information that is reasonably necessary for providing and managing our services.

Health Information

Information concerning your health is considered special category personal data under UK data protection law and requires additional protection.

We process health information only where there is an appropriate lawful basis and condition for processing under applicable data protection legislation.

Access to health information is restricted to people and organisations who require it for legitimate purposes connected with your service, laboratory testing, safety, legal obligations or other permitted purposes.

How We Use Your Information

We may use your information to:

• Manage enquiries and appointments
• Confirm your identity and relevant details
• Arrange clinic or home blood sample collection
• Determine appropriate sample collection requirements
• Process blood test and health package requests
• Prepare and identify samples correctly
• Send samples and necessary information to our laboratory partner
• Receive and provide laboratory results
• Contact you regarding your appointment, preparation requirements or results
• Process payments and maintain appropriate financial records
• Maintain appropriate service, quality and safety records
• Respond to complaints or enquiries
• Comply with applicable legal and regulatory requirements
• Protect the security and integrity of our services

Lawful Basis for Processing

The lawful basis we rely upon depends on why we are processing your information.

Depending on the circumstances, processing of ordinary personal data may be necessary for the performance of a contract, compliance with a legal obligation, or our legitimate interests where those interests are not overridden by your rights.

Where we process special category data, including health information, we will also rely on an appropriate condition permitted under Article 9 of the UK GDPR and applicable UK law.

Where consent is the appropriate legal basis for a particular processing activity, we will request it as required.

Laboratory Testing Partners

Alpha Med Lab Ltd provides blood sample collection services and facilitates access to laboratory testing.

Where laboratory testing is required, your sample and the information necessary to perform the requested tests may be provided to the laboratory performing the analysis.

The laboratory may process information in accordance with its own legal, professional and regulatory responsibilities.

We only share information reasonably necessary for the requested service and associated legitimate purposes.

Online Booking and Service Providers

We may use third-party service providers to help operate our business, including appointment booking, communications, website hosting, payment processing and other administrative services.

For example, we use Cliniko to support appointment and patient management.

These providers may process personal information where necessary to provide their services to us and are expected to handle information in accordance with applicable data protection requirements.

Sharing Your Information

We do not sell your personal or health information.

Where necessary and legally permitted, information may be shared with:

• The laboratory performing your requested tests
• Healthcare professionals where appropriate and authorized or otherwise legally permitted
• Service providers supporting our booking, payment, communications and IT systems
• Professional advisers where necessary
• Regulators, public authorities or law-enforcement bodies where disclosure is legally required

We aim to limit disclosure to information reasonably necessary for the relevant purpose.

Data Security

We take appropriate organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to patient information is limited according to operational requirements and appropriate confidentiality obligations.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, regulatory, clinical, insurance, accounting and operational requirements.

Different categories of information may therefore have different retention periods.

When information is no longer required, it will be securely deleted, anonymised or otherwise disposed of as appropriate.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including:

• The right to be informed about how your information is used
• The right to request access to your personal information
• The right to request correction of inaccurate information
• The right to request erasure in certain circumstances
• The right to request restriction of processing in certain circumstances
• The right to object to certain processing
• The right to data portability where applicable
• Rights relating to certain automated decision-making

Some rights are subject to legal exemptions and may not apply in every situation, particularly where information must be retained for legal or other legitimate reasons.

To exercise your rights, contact us using the details above.

Cookies and Website Information

Our website and services may use cookies or similar technologies necessary for website functionality, security, booking functionality and, where applicable, analytics.

Where legally required, we will obtain appropriate consent before using non-essential cookies or tracking technologies.

Complaints

If you have concerns about how Alpha Med Lab Ltd handles your personal information, please contact us first so that we can investigate your concern.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office